Warranty Policy

LIMITED WARRANTY

Domestic Orders

Applicable for Orders Shipped to the contiguous US or Canada only

Items reported to the Company as damaged or defective outside of 90 days past receipt of the item from the Company, and within 1 year of purchase, are eligible for a Limited Warranty Replacement. Only orders shipped to the US or Canada are eligible under this policy. Under the Warranty Replacement Policy, a customer is allowed one replacement at a reduced cost. This policy excludes Hair Care Products and Accessories.

PRODUCTS RETURNED TO THE COMPANY FOR REPLACEMENT WITHOUT A COMPLETED WARRANTY REPLACEMENT FORM WILL BE REJECTED AND RETURNED TO SENDER.

The Limited Warranty Replacement Fees are as follows:

Petite $19.99
Flat Irons $29.99
Curling Wands $29.99
Dryers $39.99
Styling Sets
(Lustrum, Titan3, Trifect, CurlJam, etc.)
$49.99
Individual Barrel Replacement $5.99
Curling Wand Base Replacement $19.99

This excludes damage from misuse or abuse, such as improper cleaning, neglect, accident, alteration, fire, theft, or use in a commercial establishment. This policy is only valid for items purchased through the Company or through an authorized reseller (with valid proof of purchase). This warranty does not apply to unauthorized resellers of the Company products or individuals purchasing items without identifying themselves as a business entity or reseller. If the item is replaced under the Limited Warranty, the duration of the warranty will continue from the date of the original purchase and will not be extended.

Discontinued Items

If a customer wishes to replace a discontinued item, the Company will replace the item with the most comparable item currently available. If no equivalent product is available, the Company will contact the customer to discuss the next steps and may issue a refund or credit in the amount of the original amount paid, less any discounts given at the time of purchase of the item.

Substitution Requests

The Company will replace any item found to be defective with the same item or most comparable current item. The Company will not accept requests for substitutions or upgrades in exchange for money.

Expired Warranty

If the item is out of warranty at the time a replacement is requested, the replacement request will be rejected and/ or the item will be returned directly to the customer with a letter confirming the expired warranty.

OUR ADDRESS

All requests in writing must be sent to:

NuMe
7028 VALJEAN AVE.
VAN NUYS, CA 91406

LIMITED WARRANTY

International Orders

Applicable for all International Orders

Items reported to the Company as damaged or defective outside of 90 days past receipt of the item from the Company, and within one year of purchase, are eligible for a Limited Warranty Replacement. Only orders shipped outside US are eligible under this policy. Under the Warranty Replacement Policy, a customer is allowed one replacement at a reduced cost. The Fee Includes Shipping & Duties Costs. This policy excludes Hair Care Products and Accessories. PRODUCTS RETURNED TO THE COMPANY FOR REPLACEMENT WITHOUT A COMPLETED WARRANTY REPLACEMENT FORM WILL BE REJECTED AND RETURNED TO SENDER.

The Limited Warranty Replacement Fee Ranges (Fee Includes Shipping & Duties Costs):

Curling Wands $45 - $70
Megastar $60 - $85
Flat Irons $45 - $70
Lustrum $80 - $105
Styling Sets
(Titan3, Trifect, CurlJam, etc.)
$70 - $100
Dryers $90 - $125

The precise amount due will depend on the area the re-shipment is sent to, as Estimated Duties and Taxes impact the final amount due. This policy does not cover damage from misuse or abuse, such as improper cleaning, neglect, accident, alteration, fire, theft, or use in a commercial establishment. This policy is only valid for items purchased through the Company or through an authorized reseller (with valid proof of purchase). This warranty does not apply to unauthorized resellers of the Company products or individuals purchasing items without identifying themselves as a business entity or reseller. If the item is replaced under the Limited Warranty, the duration of the warranty will continue from the date of the original purchase and will not be extended. All Request for replacements are processed through: the Site and not at any retail locations.

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